The Customer Journey Across Many products
Apps for physical products
Digital, Industrial Experiences
Assessing the value of a product's experience for a user
Through the 2000s design practice increasingly realised that a great user interface – even a great user experience – was not sufficient if the offering was not valued by users and customers. This CHI workshop held in Florence, Italy, explored the territory of ‘value-centered HCI’ searching for ways to accommodate financial and cultural (moral) values into the equation.
HFES 2018 User-Centred Design Award
The HFES Product Design SIG awards the Stanley Caplan Award every year and in 2018 Elekta’s MRLinac (Unity) was the winning entry, celebrating work that is documented more completely in other publications.
Programming 'Plans' and Expertise
Although program plans are a recognised component of programming expertise, the programmer’s ability to deploy that expertise may be dependent on the particular programming language, with more structured representations making it easier for the expert to see the plan being used.
About Me
20+ years working in Silicon Valley, Seattle and Portland, Oregon.
Worked for IDEO, Intel, GE, Logitech and Elekta in roles encompassing human factors, design research, user experience design and user experience leadership.
Ten years as an academic at the University of Nottingham teaching human factors, research methods, human-computer interaction and applied psychology. Numerous research grants and 6 successful PhD students.
Our research in the mid-1990s was some of the first work to demonstrate the need for a concept bigger than usability – we didn’t apply the term ‘user experience’, but it is now clear that those elements that are key to user experience were also central to those experiments on educational technology.
For most of the past 15 years I have been a team leader – of small to large teams – functioning at a corporate, strategic level more than at a tactical, product or feature level.
UK Phone: +44 (0) 738 590 6782
USA Phone: +1 503 780 4731